1. Scope
This policy applies to services operated by TechBurn Technologies, including DoraPrint service orders and TechBurn Technologies software service engagements unless a signed contract states otherwise.
Refund And Cancellation Policy
Effective date: April 19, 2026
2. DoraPrint Order Cancellation
Cancellation requests should be shared as early as possible on WhatsApp or the support contact. Orders cancelled before processing starts are generally eligible for full reversal of prepaid amount, if any.
3. DoraPrint Refund Rules
If a prepaid order is cancelled before production starts, refunds are initiated to the original payment method. If processing has started, refund eligibility depends on work completed and material consumed.
4. COD Orders
For Cash on Delivery orders, no payment refund is applicable where payment was not collected. If an issue is verified, service correction, rework, or replacement may be offered based on case review.
5. Service Quality Complaints
Report quality issues within 24 hours of delivery or collection with order number and supporting photos or details. Verified service defects are reviewed for correction, partial refund, or full refund based on issue severity.
6. Software Services
For software engagements, cancellation and refund terms follow the signed proposal, statement of work, or contract. Milestone work already delivered or in progress is generally non-refundable unless otherwise agreed in writing.
7. Refund Timelines
Approved online refunds are typically initiated within 5 to 7 business days. Actual credit timelines depend on payment channel and banking systems.
8. Abuse Prevention
Repeated abusive claims, unlawful use, or policy misuse may result in claim rejection and service restrictions.
9. Contact For Requests
For cancellation or refund requests, contact hello@techburn.in or +91 75799 22922 with the order or project details.